Is your fabric first quality?
Absolutely! We order fabric directly from the manufacturers and authenticity is guaranteed. We are an authorized dealer for all the brands listed on our website.
How can I place an order?
Bitchin Fabric currently only accepts orders online. When an order is complete, an e-mail notification will be sent to you confirming your order.
What is your minimum order?
Most patterns have a one yard minimum order. However, some patterns will require a minimum of 2 or more yards. Minimums are indicated on each product page.
What forms of payment do you accept?
Acceptable forms of payment include American Express, Visa, Mastercard and Discover (U.S. Orders Only) and Paypal for both U.S. and International Orders. Regrettably, we cannot accept cash, checks or money orders at this time.
What is the difference between a sample and a cutting?
"A sample (aka ""swatch"" or ""memo"") comes from a random dye lot and its purpose is for you to determine if you want that particular pattern or design. Samples are randomly cut and dye lots are not guaranteed. A Cutting For Approval (aka ""cutting"" or ""CFA"") is an actual cutting of material of your order. This option is recommended if you need to match a particular dye lot or if you want to see exactly what you'll be receiving. It is much smaller than a sample and comes from the specific dye lot that you will receive when you place an order and specifically request a CFA. If a color match is critical, we suggest you order a CFA. There is no charge for the cut for approval service. Note that it will delay the shipment of your order for a few days due to processing time.
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What sizes do samples come in?
The sample sizes will vary based on the manufacturer and the scale of the pattern. The samples are pre-cut and we are unable to request a larger size.
Can I keep samples?
Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer. A return envelope is provided with our samples for your convenience if you no longer need them. This eliminates waste and helps in saving the environment. You are not obligated to return the sample(s).
Can I track my samples?
Manufacturers often mail the samples via USPS and tracking is not available.
Do you collect sales tax?
We are required to collect Sales Tax on all orders being shipped to California. Sales tax will be added during checkout and you will receive notification on your invoice.
How long will it take to receive my order?
If a product is in stock, it will arrive within 7 to 10 business days. UPS Ground or FedEx are used unless expedited shipping is requested.
Can I cancel my order?
If we can cancel the order before shipment from the manufacturer, there will be a full refund. However if the order has shipped, there will be a 25% restocking fee plus shipping charges in both directions. The order will be subject to the specific manufacturer's return policy.
What happens if my product is on backorder?
You will be notified if a product is backordered. If you would like to cancel the order because of the backorder date, your credit card or Paypal will be refunded.
Is fabric returnable?
All of our fabric is custom-ordered for you and we regret that we are unable to accept returns. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA). No claims will be accepted if the fabric is cut.
When does my order ship?
Most stock orders ship within 24-48 hours after receipt of order. If an item is not in stock, we will advise you of the estimated ship date. Memo samples are mailed by first class mail and will take about 7-10 days.
